Terms and Conditions

Returns Policy
 
We offer a 30 day return and refund policy on our products if you are not satisfied with their performance. Please note that we only refund the actual item cost, and not any shipping costs (return shipping costs are to be paid by the buyer - it is your responsibility to ensure that an appropriate level of insurance is taken out in case returned goods are lost in transit). If an item is faulty, or the incorrect one has been sent, then we will of course refund all costs including shipping. All products must be returned in an as-new condition. Refunds will only be issued when products have been returned and fully inspected and tested to verify that they are in as-new condition and are fully working. All intended returns must be notified by email within 30 days if you receiving the item by post. A very small proportion of products are excluded from this returns policy - these include (but are not limited to) products that use cable, plugs or other components that have been specially ordered in and as a result may be of far too specialist a nature to be of use to anyone other than the original buyer - if in doubt, please ask us before confirming an order. In these cases, we will refund a proportion of the product price, but we will have to cover our costs in obtaining any specialised/custom components (this also includes services like custom engraving).

Warranty

All warranties are non-transferable (i.e. they apply to the original owner of any cable and/or equipment only). Warranty period is 5 years unless stated in product description - do note that valves only have a 3 month guarantee, whether bought separately or with our equipment. We don't cover damage caused by misuse/user error, but we do understand that accidents do happen - so we are happy to repair any products that you've accidentally dropped/tripped over/spilt something on for a small service fee.
 
Pricing and Specifications
 
Custom HiFi Cables Ltd. reserves the right to alter prices or specifications without due notice. Please note that cables may not appear exactly as shown in pictures or as represented in specifications - although we do make every effort to update our pages as frequently as possible.
 
Occasionally a product picture will be out of date, or a 'draft' version. This is because we do not carry a cable in stock to photograph (we make all of our cables to order), but we are working towards updating all photos as and when we have time to build a cable up for a photo; this is quite a big job when you consider all the possible combinations of cables and connectors!
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